First day of the Champions League and first addicted to his French broadcaster RMC Sport. The chain, which belongs, like The Express, the group Altice, had presented his “apology” on Tuesday evening, after dysfunctions that have affected the dissemination of the event on its application. Of the problems that have provoked the wrath of viewers on the social networks.
“The group shared the frustration of customers who were not able to see the match through the application RMC Sport in satisfactory conditions,” explains the press release.
In its press release, the group attributed the incident to a higher than expected number of internet users trying to watch the game between Liverpool and Paris Saint-Germain. “The influx of concurrent connections, which had been planned, has been beyond what was anticipated due to the success of the offer. In fact, several hundreds of thousands of new customers have subscribed to these last few days,” said the group.
tweets squeaky –
The bugs of the application have led to frustration and exasperation, reflected on the social networks with tweets a few times tongue-in-cheek, which mingled with the poor performance of the PSG (defeated by Liverpool) and technical malfunctions.
in the Face of the dissatisfaction of its customers, the group’s media and telecom has made a commercial gesture : “the first month of the subscription will be offered to all customers [affected]”.
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Altice/SFR, that has disbursed a record amount of 370 million euros per season, between 2018 and 2021, for the rights of the champions League and Europa League, ensures that “every effort is made to ensure that the coming matches are to be fully diffused through the application RMC Sport”.